For Domestic Orders (India)
Eligible Products:
Only select products are eligible for return or refund. Please check the product page or contact our support team for eligibility.
Return Conditions:
-
Items must be returned within 20 days of delivery.
-
The product should be unopened, unused, and in original packaging.
-
Damaged, used, or tampered items are not eligible for return.
-
Shilajit and Hammer of Thor products are not eligible for returns.
Refund Timeline:
-
Once we receive and inspect your returned item, we will notify you.
-
If approved, the refund will be processed within 2-3 weeks to your original payment method.
Shipping Charges:
-
Refunds will cover only the product price, not the shipping charges.
-
Return shipping will be covered by the customer.
-
We do not provide return shipping labels.
For International Orders
Eligibility:
-
Due to customs, shipping, and handling complications, we currently do not accept returns or refunds on international orders, except in cases of:
-
Wrong product received
-
Product received in a damaged condition
-
Claim Process:
-
You must raise a return/refund request within 7 days of delivery.
-
Share unboxing video and clear photos of the damaged/wrong item.
-
After verification, we’ll either ship a replacement or offer a partial/full refund as per the case.
Important Notes:
-
Refunds (if applicable) are processed to your original payment method within 2-3 weeks.
-
Customs duties, VAT, or additional taxes paid by you are non-refundable.
📩 How to Initiate a Return or Refund?
Please email us at support@nutramedsolution.com with the following details:
-
Order ID
-
Product Name
-
Reason for return/refund
-
Supporting images or video (if applicable)
Our team will respond within 1-2 working days with the next steps.
🔒 Need Help?
We’re here to assist! For any questions, reach out to us via:
-
Email: support@nutramedsolution.com
-
Phone/WhatsApp: [+91-9870343979]
